Terms & Conditions

Place an Order

For all orders paid via PayPal, we are unable to cancel and refund the order. Please double check before placing an order. Please check below for our return policy

Disclaimer

Pomade Brothers Limited’s ambition is for the website to always be up and running, however Pomade Brothers Limited cannot guarantee this. When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.

Return Policy

If you wish to return your purchase, you may do so within 7 days of receiving it. Returned items can be exchanged for other merchandise (minus the delivery cost and any other relevant costs incurred). Refunds are not issued under any circumstances. Returned items must be undamaged, unaltered, unworn, and must include original packaging.

Please note that all discounted items are final sale and sold as-is. Pomade Brothers Limited cannot accept returns or exchanges on these items. Please contact us if you have any questions. Prior to returning something you must notify us within 48 hours of receiving an item and obtain a Return Authorization number by emailing us at info@pomadebrothers.hk. Please include your original receipt in the returned parcel. Returned items that are not accompanied by an official Return Authorization number may not be accepted.

Prices

All prices in the Pomade Brothers Limited web store are stated in HKD. The price of each product is stated excluding shipping costs. Cordovan Fan reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.

Domestic Orders to Hong Kong are shipped by Hong Kong Post (2-3 working days). Free Shipping for any orders over $100

Macau Orders are shipped by SF Express (1-2 working days) at a flat rate of $30

International Orders are shipped by Hong Kong Speedpost Service (EMS), which is delivered in 3–10 business days. Please contact us for a shipping quote

Goods shipped outside of the Hong Kong will be declared “merchandise” and at their full retail value. Please do not ask us to declare a lower value for the items being shipped. We must declare full value on every shipment.

The customer is responsible for any import taxes, fees, or duties associated with the delivery. Delivery times are approximate. Many goods are evaluated by local customs officials, and this can delay its delivery to you. This is typical during very busy or holiday periods. If this happens, there’s typically nothing that we can do to expedite your delivery. If the shipment is returned to us due to non-delivery, the customer is responsible for paying the costs of re-sending the item.

 

WE RESERVE THE RIGHT TO LIMIT OR REFUSE ANY ORDER.